Use this City of Phoenix Section 8 (Housing Choice Voucher / HCV) Complaint/Grievance Form to report a problem or request help with a housing-related issue.
Fill out the form completely, choose how you want to be contacted, and clearly describe your complaint. After you finish, download a copy for your records and submit it to the City of Phoenix Housing Department.
What you’ll provide on the form
- Date and time
- Social Security Number (last 4 digits) (or enter 5555 if you do not have an SSN)
- First and last name
- Unit address
- Phone number and email
- Preferred method of communication: Email or Phone
- Issue category: Select the best match from the list on the form
- Complaint details: Briefly explain what happened and what outcome you are requesting
Tips to write a clear Section 8 complaint
- Use a simple timeline: what happened, when, and who you spoke with.
- Add helpful details (dates, notices, calls, emails, and any steps you already took to fix the issue).
- State the resolution you want (for example: a call back, correction, clarification, review, or follow-up).
What happens after you submit
- You should be contacted within two business days by a supervisor.
- If you do not receive a call back within two business days, call the Housing Department’s main phone line and state that you did not receive a return call.
- If you leave a voicemail, clearly provide your name and phone number so your call can be returned.
How to submit the completed form
- Fax the completed form: 602-534-4516
- Housing Department phone: 602-262-6794
- Other option: You may also file a complaint with HUD by visiting HUD.gov.
Reminder: Before you submit, review your entries for missing fields and make sure your preferred contact method is selected.
Then download and save a copy for your records.